Phoenix Training was founded over twenty years ago as the training wing of Phoenix Transport, one of the largest providers of Local Authority contract transport services in North Wales. Its remit was to deliver professional and accredited training to the growing number of Phoenix employees as there was a distinct lack of available and accredited training from existing companies. From the outset Phoenix recognised the importance and dedication of the individuals working within the passenger transport services and the importance of ensuring that the Journey was part of the school day not an adjunct.

We were early proponents of the holistic view of training and of the benefits that gave both to providers and users of the service. The Training gained a strong reputation for depth and quality and we were soon being asked by other Authorities to provide a similar service to resolve their own training needs. The success of the training arm meant that we quickly outgrew Phoenix Transport to the extent that we are now an independent organisation.

The lack of National Standards in service provision was immediately apparent and a cause of disquiet, so Phoenix Training was asked by NACT (National Association of Council Contract Community Transport) to assist in developing a set of guidelines that could become the basis for best practice working procedures. These guidelines – called the Local Authority Passenger Transport Operational Procedures - were launched at a seminar in July 2002 and have now become widely used as a “Highway Code “. We are committed to the future of LAPTOP and have adapted our training to mirror the principles the guide contains. We are accredited by TRANSfED and have regular external quality monitoring by the LCCI as part of our NVQ provision.

Phoenix Training has a body of trained, professional and experienced staff skilled in the discipline of passenger transport service provision. We provide Training Manuals & Training; Corporate Risk Assessment Reviews, Route Monitoring, Individual Transport Assessment amongst many other services to Authorities throughout the UK and have been successfully doing so for the past twenty years.

The climate of limited budgets, increasing demands and free availability of no win / no fee litigation places ever more importance on recognising and reducing your risk exposure. It is a recognised that a well trained and motivated workforce delivers a higher quality of service a key component in user satisfaction, cost containment and risk reduction.

Our range of Training solutions provide an integrated approach to education and training throughout their implementation lifecycle whilst also offering a structured skill progression path for those with more experience or those who wish to build a more academic background.